Business Systems Analyst; ITSM

Job Summary

ITSM Product platform experience in ITSM, ITOM, ITAM. Experience building monitoring event management - observability platforms. Experience with AI software development tools like Git Hub Co-pilot. Experience supporting UAT coordination and defect management. Certified ITIL v4.

Location:

Westlake, Texas. Job Type: Contract. Salary: $62 - $63 per hour.

Work Hours:

8am to 5pm.

Education:

Bachelors.

• Partner with business team members to capture, analyze, and document functional requirements.
• Translate business needs into clear, actionable user stories with defined acceptance criteria.
• Facilitate requirement refinement sessions with product owners, developers, and architects.
• Identify process improvements and opportunities to simplify workflows within the ITSM Product platforms.

• Develop and maintain high-quality user stories aligned to product roadmaps and sprint objectives.
• Support backlog grooming and prioritization with the product owner.
• Ensure stories are well-defined, testable, and ready for development.
• Maintain documentation of requirements, process flows, and solution designs.

• Develop detailed test plans and test cases based on functional requirements and user stories.
• Implement functional, integration, and user acceptance testing (UAT) activities.
• Document defects and coordinate resolution with developers.
• Validate that delivered capabilities meet acceptance criteria and business expectations.

• Work closely with ITSM Product developers and platform teams throughout the development lifecycle.
• Participate in sprint ceremonies including planning, demos, and retrospectives.
• Support release readiness activities and post-release validation.
• Assist with documentation and knowledge transfer to operations or support teams.

• 3+ years of experience working with ITSM Products or similar enterprise platforms.
• Experience capturing business requirements and translating them into user stories and acceptance criteria.
• Experience writing and performing test cases and test plans.
• Familiarity with Agile delivery frameworks.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Proven experience collaborating with both technical and non-technical collaborators.

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).