Technician - Data Center Services

Full benefits available after 30 days of employment! Full-time, direct hire position! Shift is 4 10hr days from 3:30pm - 2:00am.

The Technician I – Data Center Services will support both the physical and virtual infrastructure of the organization and its facilities. The Technician I will drive data center best practice and relative industry standards into working processes and procedures as applicable.

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
• Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
• Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break–fix
• Asset management, auditing and daily work log/ticket tracking
• Provide smart‑hands assistance as required for multiple customers at various sites within specified SLA response times (on‑call duties may apply)
• Maintain a safe and secure operating environment within the data center and report any violations to the immediate supervisor
• Detailed and thorough documentation and record keeping
• Maintain site security protocols, badging requirements and data protection procedures
• Ensure all media storage devices (Hard drives, thumb drives, CD/DVD’s, etc.) are properly logged, secured and documented to ensure compliance with retention practices
• Strong knowledge of server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and DCIM-related tools
• Coordinate equipment/material receiving, shipping and RMA processing support as required
• Provide vendor and security escorts as needed
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas on a regular basis
• Support standard and emergency operating procedures for the data center
• Provide status reporting regarding data center service availability, performance, capacity utilization as required
• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinate equipment installation and delivery schedules in accordance with set project plans
• On‑call duties as needed
• Pay range: USD $19.00 – $22.00 per hour

• Self‑motivated, detail oriented, positive in approach, professional and able to create, develop and implement project process improvements
• Promotes the company culture and mission to all employees, vendors, clients and business partners
• 2+ years of experience working in data centers, operations or related technical field
• General knowledge of server/network equipment and software support configurations
• Basic understanding of AC/DC power principles, data center power distribution and data center best practices
• Strong aptitude for independent work and high productivity rate
• Acts as the company liaison for interfacing with customer representatives
• Proven problem‑solving and critical‑thinking skills and ability to read, write and give oral presentations
• Able to work at heights, off a ladder and in confined spaces; lift up to 50 lb and move up to 75 lb
• Able to stand and walk for extended periods
• Can see and distinguish different colors, read small print and recognize audible signals such as dial tones
• Excellent communication and customer‑relationship skills
• Regular attendance is mandatory
• High School diploma or GED equivalency (minimum)
• Considerable data center experience (minimum 2 years)
• Server, OS, network or data center certifications are a plus
• Proficient with Microsoft Office (Word, Excel)
• Must meet company minimum driving standards; license required

IES is an Equal Employment Opportunity Employer. IES is an Equal Opportunity/Affirmative Action Employer and provides reasonable accommodation for individuals protected by applicable laws.