Production Support Engineer - Expert

Production Support Role

At client, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

This is a Production Support role in Wealth and Asset Management Engineering Technology Operations team that supports Wealth Management applications. In this role, the candidate will be interacting with several internal and external teams, driving issue analysis and resolution, recommending solutions, and helping to promote the overall support strategy.

Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to Technology Operations until it is resolved, or a workaround is provided to end users.

Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage

Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production.

Work with business/development teams at the appropriate stages in model/application development to ensure any new systems or projects meet the Production standards

Constantly update knowledge repository, ensure information regarding any support related activities or issues are available and easily accessible.

Responsible for servicing all requests for data or other activities that require access to Production systems

The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems.

Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations.

Experienced Support Analyst with a background of supporting Wealth Management Advisors or users

Strong sense of ownership, customer service and integrity demonstrated through clear communication and positive action. Be able to easily communicate with senior business and technology stakeholders during production incidents

Hands-on professional that understands both code and infrastructure

A self-starter who can identify weaknesses in infrastructure/code and drives solutions with automation, tooling and enhancements by working closely with Scrum teams

Passion for eliminating repetitive manual processes using automation

Technical

Skills:

• Operating System:
  Windows Environment
• Databases: SQL Server
• Experience with Cloud Services (AWS), including monitoring, resilience, maintainability, and performance Scripting Languages – Python, Powershell
• Knowledge of CI/CD tools like Bamboo / Bit Bucket
• Scheduling Tools - Control M
• Experience in implementing processes for proactive monitoring, alerting, trend analysis and self- healing systems.
• Ability to debug and troubleshoot by examining logs, using debuggers, dashboards etc.