Senior Configuration Analyst

Job Description

Note:

Fidelity will not provide immigration sponsorship for this position.

The Configuration Analyst is a member of the Health Care Operations Organization. This exciting role blends systems analysis, critical thinking, and analytical skills to support client‑advised projects in a project environment, ensuring that systems meet detailed business requirements. As a member of the Configuration Chapter, the analyst works within a squad on new client implementations, existing client corporate actions, and fee‑for‑service projects.

Translating client requirements into technical specifications is essential. Interactions with the team model Fidelity leadership principles, sustain an innovative culture, and build a positive environment for the squad.

• Bachelor’s degree or higher is required
• 5‑7 years of experience in the Health and Welfare Domain is preferred
• Ability to evaluate client requirements against HOBS and FHB platform functionality and provide configuration design solutions that translate those requirements into technical specifications
• In‑depth knowledge of configuration solutions to support the implementation lifecycle conversion and testing phases
• Analytical skills
• Ability to think across Project Teams and product categories
• Organizational skills to define and meet deadlines within a team environment
• Competence in application/technology experience such as PLSQL, SQL, MS Access; able to understand, write and process complex SQL queries
• Good interpersonal and analytical skills
• Ability to assess gaps between offering and client needs to recommend solutions
• Highly organized and self‑motivated
• Flexible, multitasking and able to work with various members of the team on multiple projects or initiatives
• Ability to work in a dynamic fast‑paced environment
• Understanding of the software development project life‑cycle process
• Experience with related desktop software tools (MS Office, JIRA)
• Partner with the Portfolio Leader/Program Manager to understand the goals and work for each release
• Define and analyze client requirement changes for Annual Enrollment and Ongoing Projects
• Perform data analysis and reporting for effective client decisions
• Identify problems with business requirements and recommend modifications to the functional solution that may impact the system design
• Build test scenarios for Unit and Regression Testing
• Perform root cause analysis when issues arise before and after code migrations
• Commit to Project process values, pillars, and priorities to fortify the team

The Health Care Client Delivery group supports the recordkeeping and administration of health benefits programs for Fidelity’s corporate clients, their employees, and retirees. Configuration associates on the Health Care Client Delivery team collaborate closely with business partners and systems teams responsible for client‑facing channels such as Net Benefits®. The configuration teams are distributed across the United States and India, with this role based in the USA.

The Health Care Group comprises more than 300 professionals across both IT and Product organizations.

The team is highly motivated, collaborative, and delivery focused. They operate in a hybrid delivery model, leveraging established methodologies aligned to project scope, complexity, and business needs. Structured governance is applied for large‑scale, fixed‑scope, and regulatory initiatives, ensuring consistency, predictability, and quality outcomes.

Fidelity is transitioning to a full‑time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Category:
Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement‑related financial activities and the rules and regulations of numerous self‑regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.