Manager​/Senior Manager, Brokerage Operations

The Role

As a Brokerage Operations Manager, you are instrumental in leading a team of 10-15 employees who provide responsive service to Fidelity Brokerage Company customers across multiple lines of business. You will collaborate with our management team to set the direction and strategy of the department, mentor and develop employees to achieve productivity and quality targets, deliver an outstanding customer service experience, staff for forecasted volumes and service levels, and supervise our clients' service experience.

Our manager functions as a liaison between business units, maintaining strong working relationships with key clients and business partners and providing effective coaching to attract and retain talent. The ability to influence others is especially important as they may interact with all levels of the organization and appropriate business partners. They establish relationships, leverage networks, encourage the development of a common vision;

provide clear direction and priorities, and build effective teams. Leverage available resources to meet daily service targets, improve customer satisfaction, support projects in alignment with company direction and manage elevated risk/exposure items.

This position can be filled at the Manager (5) or Senior Manager (6) level depending on skills and experience.

• Bachelor’s degree
• Experience with in the financial services industry, brokerage operations preferred
• Series 7 required
• Series 9/10 or 24 required (can be obtained within 12 months of hire)
• A passion for managing and leading people
• The ability/desire to dig deep into a process and understand operational gaps and blind spots
• The confidence to make thoughtful and data driven decisions on adjustments for complex, escalated or exception items
• A history of successfully managing / leading teams

Note:

Fidelity will not provide immigration sponsorship for this position.

The Operations & Services Group (OSG) provides superior service to Fidelity's businesses through innovation, dedication, and commitment to excellence. In operating divisions located throughout the country, OSG provides securities execution, clearance and risk management services to retail, institutional and correspondent clients. OSG is comprised of different departments such as Account Services, Margin and Global Settlements, Asset Services, Compliance, Strategy & Planning, Capture Services, Mutual Funds and Brokerage Services, Treasury and Tax Services.

This position is within the Money Movement division and supports transactions between Fidelity and external firms, internal Fidelity accounts and distributions to the end client.

Series 07 - FINRA, Series 09 - FINRA, Series 10 - FINRA, Series 24 - FINRA

Brokerage Operations