Global Security Operations Center Manager

Global Security Operations Center Manager

Job Location:

US-TX-Roanoke

Requisition :

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.

• Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
• Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
• Develop and update operating procedures and guidance documents
• Selection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans
• Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
• Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
• Assist with the daily schedule for GSOC personnel, coordinate coverage for team absences
• Responsible for quality control of all GSOC products and reports
• Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally; elevate to client stakeholders as necessary
• Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins
• Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc.
• Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures
• Draft and send emergency mass notifications and other crisis communications
• Create concise, factual reports for distribution to client representatives, company management, and external stakeholders
• Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk
• Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events
• Develop concise, fact-based incident reports for distribution to various partners
• Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies

• Must possess one of the following:
  • Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
  • Associate's Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
• Minimum of five (5) years of experience in corporate security management or a similar role
• Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
• Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
• Demonstrated working knowledge of best-in-class security processes and practices
• Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization; able to communicate clear and concisely when providing oral directives as well as written logs and reports
• Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms.
• Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology
• Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision
• Ability to make decisions, multi-task, and operate within high-stress situations, often under time constraints
• Working knowledge of current global events and the global sociopolitical landscape
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Planning, organizing, and leadership skills
• Strong customer service and service delivery…