Dog Daycare General Manager

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, business‑minded individual to lead our team as General Manager. This role requires a management and operations background, a strong work ethic, a talent for delivering and training others in top customer service, and a love of dogs. Upon successful completion of training, you will even have the opportunity to bring your own dog to work with you.

• It’s always bring your dog to work day.
• Education in basic dog obedience and training.
• Fun, dynamic team culture with more than 60 locations.
• Additional certification program training.
• Competitive bonuses with some flexibility in scheduling.
• Learn skills related to sales, customer service, and teamwork.

• Creates staffing schedule and monitors daily schedules.
• Maintains optimum staffing and development with all employees.
• Leads by example by coaching all to contribute to a positive team‑oriented culture.
• Delivers written performance reviews and gives employees positive acknowledgment when due.
• Helps coach the Assistant Manager on our Dogtopia‑isms. The rules by which we, as Dogtopians, live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like it’s the most exciting day ever.

Specific onboarding responsibilities include ensuring all employees receive the appropriate training and certification to perform their duties safely and effectively.

• Maintain and update cleaning schedule, holding the team accountable to Dogtopia’s safety and cleaning standards.
• Dismiss dogs proactively with ongoing behavior issues and monitor action plans to retain those with minor issues.

• Manages groomers (if applicable) including quality control of work, safety, schedules, and client records.
• Develops the team in upselling and using dog evaluations to grow revenue.
• Maintains controllable expenses within budgetary constraints, including forecasting, tracking, ordering supplies, minimizing payroll, and seeking ways to maximize efficiency.
• Communicates concerns or needs to the franchise owner proactively and partners after attempting to resolve issues.

• Maintains a neat and organized Front Desk team and area at all times, holding the team to professional clean dress standards.
• Sets the example for the team on the 3 Ss (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strives for high customer review ratings.
• Enjoys the team, grows the team, and plays to the fullest potential.

As the General Manager, you are responsible for working with all customers and team members to ensure our customer experience sets the highest standards and satisfaction for our customers.