Global Security Operations Center Manager

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.

** RESPONSIBILITIES:*
* + Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management

+ Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols

+ Develop and update operating procedures and guidance documents

+ Selection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans

+ Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators

+ Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations

+ Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences

+ Responsible for quality control of all GSOC products and reports

+ Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally; escalate to client stakeholders as necessary

+ Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins

+ Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc.

+ Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures

+ Draft and send emergency mass notifications and other crisis communications

+ Create concise, factual reports for distribution to client representatives, company management, and external stakeholders

+ Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk

+ Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events

+ Receive, evaluate, and disseminate incoming information and reports from company security personnel, security officers in the field, company employees, suppliers, reporting parties, and local agencies

+ Develop concise, fact-based incident reports for distribution to various partners

+ Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies

** QUALIFICATIONS (MUST HAVE):*
* + Must possess one of the following:

+ Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study

+ Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role

+ Minimum of five (5) years of experience in corporate security management or a similar role

+ Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security

+ Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management

+ Demonstrated working knowledge of…