Global Security Operations Center Manager

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.

RESPONSIBILITIES:

* Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management

* Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols

* Develop and update operating procedures and guidance documents

* Selection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans

* Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators

* Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations

* Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences

* Responsible for quality control of all GSOC products and reports

* Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally; escalate to client stakeholders as necessary

* Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins

* Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc.

* Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures

* Draft and send emergency mass notifications and other crisis communications

* Create concise, factual reports for distribution to client representatives, company management, and external stakeholders

* Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk

* Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events

* Receive, evaluate, and disseminate incoming information and reports from company security personnel, security officers in the field, company employees, suppliers, reporting parties, and local agencies

* Develop concise, fact-based incident reports for distribution to various partners

* Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies

QUALIFICATIONS (MUST HAVE):

* Must possess one of the following:

* Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study

* Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role

* Minimum of five (5) years of experience in corporate security management or a similar role

* Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security

* Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management

* Demonstrated working knowledge of best-in-class security processes and practices

* Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization; able to communicate clear and concisely when providing oral directives as well as written logs and reports

* Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms.

* Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology

* Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision

* Ability to make decisions, multi-task, and operate within high-stress situations, often under time constraints

* Working knowledge of current global events and the global sociopolitical landscape

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