Onsite Support Technician

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on‑premises support for AVI‑SPL customers at customer site(s) with the end goals of delivering a world‑class customer service experience.

• Setup/breakdown of conference spaces to meet the customer’s event needs
• Perform preventative maintenance tasks to help maintain customer spaces
• Perform support tasks in a timely and quality‑conscious manner
• Provide field service support of network‑ed devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI‑SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end‑user training as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required

• Effectively communicate with employees, customers, and colleagues
• Ability to use hand and power tools safely and efficiently
• Ability to work independently and meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video, and control
• Valid driver’s license and a motor‑vehicle record that meets AVI‑SPL driving standards
• Minimum of a high school diploma or equivalent
• Flexible to work after hours and weekends when required
• Ability to regularly climb and work from ladders, lifting equipment, tools, and materials

• Minimum of 1–2 years of audiovisual integration experience
• Formal education in electronics or related field
• Intermediate PC troubleshooting knowledge

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.