Accounts Receivable Clerk

JOB POSITION: ACCOUNTS RECEIVABLE CLERK

Division:
Customer Service & IS

Status:
Non-Exempt

Grade: 102

Job Code: 615

Reports to:

Collections Supervisor

Date: 07-01-07

Revised Date: 04-21-26

Last Reviewed Date: 04-21-26

Performs a variety of duties in the collection of utility payments. Receives/verifies/applies payments to customer accounts. Researches accounts as needed for transfers/payments applied. Reconciles cash/check/credit card receipts daily and resolves any out-of-balance problems. Processes deposit/credit refunds. Prepares a variety of reports. Back up for cashier. Assist customers by phone and at kiosk/lobby. Assist other departments in the Customer Service/Billing division as needed.

Other duties as assigned. Graduation from high school/GED equivalent supplemented by coursework in accounting/information systems/business/bookkeeping or other related field plus two (2) or more years of experience in accounting/cashiering/collections of delinquent accounts in an automated customer service environment preferably in utilities.

• Receives and processes a variety of payments and other payment-related transactions; verifies and applies payments to appropriate accounts; issues receipts.
• Reconciles cash, check and credit card receipts daily and resolves any out-of-balance problems.
• Reports problems and conflicts to supervisor as soon as possible.
• Researches and processes documentation for balance transfers and misapplied payments.
• Provides backup for other departments in high volume times.
• Provides backup for cashier and collectors in high volume times or if cashier is absent.
• Files completed work in accordance with department policy.
• Processes deposit refunds to accounts.
• Sets up bank draft on customer accounts.
• Prepares daily collections reports for Finance, as needed.
• Prepares and processes credit refunds.
• Prepares daily collections reports for bank deposits.
• Maintains the highest level of confidentiality of Water Authority and customer records.
• Assists in establishing and maintains hard copy collection files for all delinquent accounts and maintains collection file data in an automated delinquent collection system.
• Performs special projects as assigned from supervisor and management.

• Ability to review and recommend improvements in processes and procedures for assigned area.
• Ability to think logically and comprehend data.
• Ability to work with minimal supervision.
• Ability to work safely and obey all safety rules.
• Ability to communicate effectively, both verbal and in writing.
• Ability to respond to inquiries from employees and customers orally or in writing as necessary.
• Ability to represent assigned area in meetings attended.
• Ability to identify problems and/or conflict and seek management assistance in dealing with problems and/or conflicts.
• Ability to analyze and solve technical and administrative problems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, maps and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.
• Ability to write reports, correspondences and procedure manuals in a clear concise manner.
• Ability to establish and maintain effective working relationships with co-workers, other Water Authority departments and the general public.
• Must possess and maintain a good work ethic with a strong emphasis on good attendance, reporting to work on time, completing job assignments in a timely manner, maintaining a good work attitude, performing all job duties as assigned and/or scheduled.
• Ability to handle high levels of stress that may occur at various times during the week.
• Ability to handle high work volume while meeting deadlines.
• Strong knowledge of various software packages such as Microsoft Word and Excel.
• Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate, ratio, and percent.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work alone or in a team environment.
• Ability to solve problems involving several concrete variables in standardized situations.
• Ability to respond effectively to inquiries orally and in writing.

Graduation from high school or GED equivalent supplemented by coursework in accounting, information systems, business, bookkeeping or other related field plus two (2) or more years of experience in accounting, cashiering and/or collections of delinquent accounts in an automated customer service environment preferably in utilities or equivalent combination of education and experience.

None.

• Regularly required to walk, stand, and sit; use hands to finger, handle or feel; reach with hands and arms; talk and hear.
• Occasionally required to stoop, kneel,…