Office Professional​/Administrative Assistant

At the Tom James Company, an Office Professional supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An Office Professional is a valued member of the Tom James support team.

We currently have a full time opening in our Roanoke, VA office. Our position is for 40 hours per week at $20 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan. Regular onsite attendance required.

Entering Order Tickets, Customer Order Forms, and customer payments daily

Unpacking received shipments daily

Prepping and steaming (if necessary) garments for delivery; placing on proper Sales Professionals rack

Processing returns, remakes and alterations

Prepares all clothing for delivery by sales professional

Picks up and delivers client items as needed

Entering all alteration instructions into the proprietary system

Delivering/picking up garments to/from outside (contract) tailors

Compiling Alteration Expense Summary for in-house tailors and sending to Accounting

Answering incoming phone calls and giving messages to Sales Professional

Checking store e-mail daily and giving all information to the proper person(s)

Makes follow-up calls to factories, customers, and corporate office

Performing other duties as assigned.

Experience with social media platforms for marketing and research purposes

Extensive knowledge of computer, Microsoft Office software and Google Docs

Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines

Strong organizational skills

Ability to bend and lift up to 20 lbs

Valid Driver’s License (Exception: larger metropolitan areas)