Police Support Technician

The City of Roanoke is seeking a Police Support Technician I to take select police reports in person and over the phone in the Services Division of the Police Department.

Enter and maintain criminal processes in the Records Management System and the Virginia Criminal Information Network. Perform a variety of administrative tasks requiring interpretation, independent judgement, and determination of appropriate courses of action. Prioritizes large volumes of work. Shift work including weekends and holidays.

High school diploma or GED; related experience and/or training working in a clerical environment; or an equivalent combination of education and experience.

Bilingual Spanish/English speakers encouraged to apply.

Performs technical and administrative work in support of sworn Police Officers involving computerized data systems.

• Performs general customer service functions: answers telephones; greets, assists customers and visitors; communicates with the general public, attorneys, court personnel, and City officials; provides assistance, requested documents, and information regarding department services and procedures; refers callers to other staff members as appropriate; and takes messages.
• Receives criminal complaints by phone or in-person and writes detailed police reports for permanent records pursuant to the Uniform Crime Reporting Manual and National Incident-Based Reporting System.
• Operates the Virginia Criminal Information Network (VCIN) and National Criminal Information Network (NCIC) to include entering, clearing, modifying, or canceling records; sends and receives VCIN administrative messages; queries criminal history records; queries DMV transcripts.
• Enters, modifies, and verifies all incoming criminal warrants, capias, protective orders, etc. from City Courts, Magistrate, Virginia Probation and Parole, and surrounding jurisdiction into the Records Management System.
• Logs and stores property in the property room using an Evidence Management system; escorts officers to property room and ensures drugs, money, and other miscellaneous property is properly inventoried and submitted to the correct location.
• Researches call histories using Computer Aided Dispatch to provide information to departmental personnel.
• Processes Freedom of Information Requests in accordance with established policies and procedures.

None.

• Education and/or Experience
  :
  High school diploma or GED; related experience and/or training working in a clerical environment; or an equivalent combination of education and experience.
• Language Skills
  :
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to prepare reports and correspondence. Ability to effectively present information in one-on-one and small group situations.
• Reasoning Ability
  :
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Frequently required to stand. Occasionally required to walk. Must regularly lift and/or move up to 25 pounds. Specific vision abilities required include ability to adjust focus.

The work environment characteristics are typical of a police department setting, requiring frequent interaction with the public and personnel. Reasonable accommodations may be made as necessary.

Location:

Roanoke Police Department, 348 Campbell Avenue, S.W., Roanoke, VA 24016

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

This is a non-exempt position.