Dental Front Desk — Patient Coordinator

Real Life Dental, 2945 Peters Creek Rd, Roanoke, Virginia, United States of America

Posted Tuesday, May 19, 2026 at 4:00 AM

At Real Life Dental, our patients are our highest priority. Our dentists and team give our patients full attention, offering a full range of services. We provide quality care in a warm, relaxing environment and use the latest technologies to ensure precise, comfortable treatments. We are committed to our patients’ smile and comfort, and work hard to help them achieve and maintain a healthy smile for life.

At Real Life Dental Group, we believe the energy behind the front desk sets the tone for the entire patient experience. We’re looking for a high-performing, team-first Patient Coordinator who thrives in a collaborative environment, loves supporting others, and wants to be part of a culture where accountability, positivity, and excellence matter.

This role is more than answering phones and scheduling appointments — it’s about helping build a workplace where teammates support one another, patients feel genuinely cared for, and excellence becomes the standard.

We create wow experiences through care, connection, and consistency.

We hold ourselves and each other to a high standard because our patients deserve our best.

We communicate honestly, respectfully, and directly to help each other grow.

We embrace innovation, initiative, and fresh ideas that improve the patient and team experience.

We bring positive energy daily because culture is built by the people in the room.

We are intentionally building a team of people who:

• Encourage and elevate one another
• Take ownership instead of making excuses
• Celebrate wins together
• Communicate openly and professionally
• Step in wherever needed to support the team
• Value accountability, growth, and consistency
• Believe culture is everyone’s responsibility

If you want to work somewhere where teamwork is real — not just a buzzword — you’ll fit right in.

As the face of our practice, you’ll help create an exceptional experience for both patients and teammates.

• Scheduling and confirming patient appointments
• Verifying insurance benefits for clinical appointments
• Greeting and checking patients in and out with professionalism and warmth
• Presenting treatment plans and discussing financial arrangements
• Collecting payments and managing patient balances
• Maintaining productive doctor and hygiene schedules
• Filing insurance pre-determinations
• Managing accounts receivable, billing statements, and collections
• Supporting daily office flow and team communication
• Contributing to a positive, high-performing team culture through accountability, encouragement, and collaboration

You may be a great fit if you:

• Thrive in a team-oriented environment
• Bring positive energy and professionalism every day
• Are dependable, coachable, and solution-focused
• Communicate confidently and respectfully
• Love helping people and creating meaningful experiences
• Take pride in supporting both patients and teammates
• Want to grow personally and professionally alongside a strong team

• High school diploma or equivalent required
• Minimum of 2 years of front office experience preferred (dental experience strongly preferred)
• Knowledge of dental insurance and treatment coordination preferred
• Proficiency with Microsoft Office Suite
• Strong communication, organization, and multitasking skills

• A genuinely supportive and growth-focused culture
• Leadership that values teamwork and development
• A team that works hard, communicates openly, and has fun together
• Opportunity to make a real impact in patients’ lives
• Competitive compensation and professional growth opportunities

If you’re passionate about people, teamwork, and creating exceptional experiences, we’d love to meet you.

Real Life Dental, 2945 Peters Creek Rd, Roanoke, Virginia, United States of America