Operations Administrator

Operations Administrator – Renewal by Andersen of Roanoke

Renewal by Andersen of Roanoke is seeking an Operations Administrator to support our growing Operations Division. If you're detail-oriented, process-driven, and thrive on organizing people and information, this is your chance to be the behind-the-scenes powerhouse that keeps everything running smoothly.

We believe people are the heart of what we do. Our team is built on a foundation of integrity, trust, and teamwork, with a shared goal of delivering an exceptional experience for our customers and each other. Every role at Renewal by Andersen has purpose, and every team member contributes to our success.

The Operations Administrator supports the Operations Manager and broader leadership team by ensuring our operational systems, processes, and documentation stay organized, efficient, and compliant. You'll work across departments to audit workflows, support data tracking, and ensure smooth communication between Operations, Sales, and Accounting. You won't manage people, but you'll definitely manage processes, systems, and priorities with precision.

• Provide daily administrative support to the Operations Leadership, including task tracking and follow-ups.
• Maintain organized digital and physical records for all Operations departments.
• Keep an accurate directory of regional team contacts for easy access by leadership.

• Audit administrative workflows across departments (Installation, Service, Project Management, etc.) for compliance.
• Flag inconsistencies, missing documentation, or inefficiencies and report to leadership.
• Support the creation and maintenance of standardized forms, checklists, and templates.

• Learn and use systems like RForce, Qlik, and other CRMs or reporting platforms.
• Pull regular reports to validate that operations metrics are being tracked accurately.
• Summarize key insights and provide data to support coaching and decision‑making.

• Act as a bridge between Operations, Sales, and Accounting, ensuring everyone is aligned.
• Support leaders with interdepartmental administrative tasks and follow‑ups.
• Track outstanding action items and ensure they are completed on time.

• Assist the Operations Manager, Production Manager, Director of Installation & PM, Service Supervisor, and other leaders with administrative tasks.
• Keep leadership informed about critical deadlines, updates, or required actions.

• Proven administrative experience in an operations or multi-department setting.
• Strong organizational skills with high attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Clear written and verbal communication skills.
• Ability to work independently, prioritize, and maintain confidentiality.

• Experience with CRM/reporting tools (RForce, Qlik, or similar).
• Administrative background in construction, service, or installation-based businesses.
• Familiarity with Renewal by Andersen's systems and workflows.

• Primarily office-based with occasional site visits.
• Frequent use of computer systems and standard office equipment.
• May include extended hours during peak periods or deadlines.

• Accuracy and timeliness of reports and documentation.
• Compliance with administrative standards across departments.
• Organization of files, directories, and departmental records.
• Responsiveness and clarity in internal communications.

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Training and professional development opportunities

Renewal by Andersen of Central Virginia and Roanoke is committed to providing a safe and secure workplace. As part of the hiring process, a background check will be conducted on all potential employees who receive conditional job offers.

Salary: $55,000 per year