Case Manager

• Complete and review required case record documentation
• Work with referral sources and market Agency Directed Services
• Provide support to families in the Agency Directed Services program
• Support nurses with case record documentation in identified office locations
• Create and maintain caregiver profiles and upload client packets in Care Smartz 360
• Prepare paperwork for intake and other visits
• Scan and upload approvals, denials, and appeal information into Care Smartz 360
• Work with finance to obtain appropriate service authorizations
• Speak with referral sources, potential referrals, and social services workers about services and Medicaid eligibility
• Participate in program growth, expansion, resource-identification, marketing, program, and team meetings
• Represent ADS at marketing events
• Identify and implement improvements in Care Smartz 360
• Assist personal care attendants with paperwork and visit scheduling
• Follow up with clients and families and document interactions in Care Smartz 360
• Participate in personal care attendant interviews, check references, prepare hiring documents, and conduct drug screens as needed
• Meet regularly with the program director regarding referrals, service provision, program needs, and service-delivery concerns
• Complete other duties within the scope of the program as assigned

• Associate’s degree with experience working in human service programs or organizations serving individuals with disabilities or aging populations
• Comparable combination of professional and/or personal experience and education may be considered
• Knowledge of records administration techniques and procedures
• Knowledge of English language structure, spelling, composition, and grammar
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Zoom, virtual meeting applications, and program-specific software
• Knowledge of Medicaid waivers and agency directed services
• Knowledge of policies and guidelines from VDH, DMAS, DBHDS, HCBS, and DSS
• Ability to use standard office equipment and computer systems
• Ability to collect and analyze data
• Time management and ability to manage multiple priorities and complete accurate assignments on time
• Ability to prepare concise and accurate documents, reports, and correspondence
• Ability to communicate effectively orally and in writing
• Ability to follow verbal and written instructions and operating procedures
• Ability to develop objectives, evaluate effectiveness, and assess needs
• Critical-thinking and problem-solving ability in ambiguous or difficult situations
• Professionalism when handling sensitive and confidential information
• Valid driver’s license and at least five years of driving experience
• Driving record complying with insurer guidelines
• Satisfactory drug and alcohol screening and criminal background check after a conditional offer
• No barrier-crime convictions
• Legally authorized to work in the US
• Willing and able to commute to the Roanoke or Christiansburg offices

Demonstrates expertise in case record documentation, Medicaid waivers, and agency directed services while effectively communicating with families and referral sources. Proficient in using Care Smartz 360 and standard office software to manage documentation and support program growth.

• Case Record Documentation
• Medicaid Waivers Knowledge
• Care Smartz 360 Proficiency
• Effective Communication
• Time Management

• Records Administration Techniques
• Data Collection and Analysis
• Document Preparation
• Report Writing
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Outlook
• Share Point
• Virtual Meeting Applications

• Critical Thinking
• Problem Solving
• Professionalism
• Time Management
• Ability to Follow Instructions

• Valid Driver's License
• Satisfactory Drug and Alcohol Screening

• Agency Directed Services
• Human Service Programs
• VDH Policies
• DMAS Guidelines
• DBHDS Regulations
• HCBS Standards
• DSS Policies

• Care Smartz 360
• Microsoft Office Suite
• Zoom