Document Management Specialist II-Onsite Virginia

JOB SUMMARY

Responsible for maintaining the flow of Ginnie Mae original documents to and from the document custodian; to clear exception items and double loan issues for Ginnie Mae loans; to track and order original documents for servicing of loans, as needed. The position also maintains, orders and tracks records/documents for the company. Order, track, distribute, prep, scan, index all files related to servicing (custodial, collateral, servicing, default, any/all miscellaneous documents).

Communicate and coordinate with external and internal resources to complete pool certifications within required timeframe.

• Complete all research necessary to clear exceptions for Ginnie Mae pool certifications and re-certifications
• Maintain monthly exceptions reports
• Coordinate Ginnie Mae custodian transfers
• Coordinate with custodians, title companies and attorneys as needed to retrieve documents to clear pool exceptions
• Complete all research necessary to close tasks for default, foreclosure, and loss mitigation
• Process orders and coordinate shipment of files to and from client, custodian and attorney
• Research various county website for missing documentation
• Track and distribute custodial documents as required
• Prep and scan custodial documents as required
• Upload scanned images to FileOnQ as required
• Process daily file requests for servicing of loans as needed
• Process orders and coordinate shipment of files to and from storage facility
• Prep and scan files or miscellaneous documents related to the servicing of loans
• Retrieve archived data CDs upon requested
• Prepare modification documents as requested
• Provide weekly updates to team management
• Responsible for attending meetings internally and externally
• Coordinate outgoing document transfers
• Retrieve documents for client and custodian audits
• All other duties as assigned

• High School Diploma or equivalent required
• A minimum two to three years' experience in banking, real estate and/or mortgage servicing industry; similar clerical roles may be acceptable
• Excellent communication skills, both oral and written; ability to work independently; strong analytical, problem solving, research, interpretive and decision making skills; detail oriented; strong leadership, organizational and planning skills; ability to handle multiple priorities and meet deadlines; able to work in a fast-paced environment
• Prefer knowledge of servicing systems (i.e. LPS), aware of various loan documents
• Typing, Microsoft Word, Excel, 10-key calculator; knowledge of office equipment
• Knowledge of Ginnie Mae, Fannie Mae and Freddie Mac document retention guidelines

Total Rewards

Loan Care's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to atuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $16.54 - $24.71 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

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