Operations Support Specialist, Business

Responsibilities

The Operations Support Specialist, under the guidance of the Regional Vice President, supports the execution of key operational initiatives and affordable housing compliance activities across an assigned portfolio. This role focuses on promoting consistent site operations, strengthening regulatory compliance (HUD, LIHTC, bond programs, and related requirements), and supporting accurate reporting practices that reduce risk and support strong property performance.

Through a combination of onsite reviews and digital assessments, the Operations Support Specialist evaluates site processes, identifies opportunities for improvement, and partners with stakeholders to implement practical solutions, provide targeted training, and enhance administrative operations. This position requires strong problem solving, sound decision making, and the ability to manage multiple priorities while collaborating across departments.

From time to time, the Operations Support Specialist may support corporate initiatives or special projects to meet evolving business needs and operational priorities.

• Provide first line support and training to on site teams and new hires on HUD, LIHTC, and company policies, systems, and compliance requirements.
• Reinforce learning through ongoing guidance and oversight while partnering with Learning & Development to support training initiatives.
• Review applicant and resident files to ensure accuracy, eligibility, and full compliance with HUD, LIHTC, and other affordable housing program requirements; maintain complete and compliant digital and paper records.
• Support site teams with certifications, recertifications, lease ups, acquisitions, rehabs, and EIV binder maintenance while coordinating with Regulatory Compliance to keep rent limits, income limits, and eligibility standards current.
• Prepare for and participate in LIHTC audits, MORs, and other inspections while assisting with timely, accurate responses to audit findings and agency reviews.
• Monitor waitlists, marketing compliance, Market Rent adjustments, and Utility Allowance updates to ensure ongoing regulatory accuracy and program integrity.
• Partner with Housing Authorities and regulatory agencies to reconcile ledgers, resolve payment discrepancies, implement UA updates, and support rent and program adjustments.
• Coordinate with agencies, stakeholders, and Marketing to support required reporting, advertising, lease up activities, lotteries, and other compliance driven engagements.
• Connect residents and site teams with appropriate community resources, non profit partners, and service programs while monitoring delivery of services for accuracy, timeliness, and regulatory alignment.
• Support RSCs and Operations in coordinating resident engagement activities, educational events, and service initiatives, including food programs, and maintain regional directories and partnerships to enhance resident well being.
• Provide operational coverage by supporting Community Manager vacancies, assisting with ledger reconciliations, rent posting corrections, financial reviews, and budget preparation as directed by Regional Management.
• Contribute to corporate and ad hoc projects while supporting property operations to maintain accuracy, efficiency, and continuity across assigned sites.
• Ability to travel on an as needed basis to support business operations across VA, MD, NC, TN, and GA.

• $75K - $95K per year
• Plus annual performance bonus
• This position is Exempt, meaning ineligible for overtime pay

Compensation for this position is dependent on a variety of factors, including individual qualifications and geographical location. The range provided is intended to offer a general guideline and may vary based on these factors.

Final compensation offers will be determined based on a comprehensive assessment of the candidate's background and the specific requirements of the role.

• Lots of paid time off (19+ days!) – we value your life outside of work
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financi…