Parking Assistant

Job Summary

The Parking Assistant provides safety, assistance and information to patients, guests, and staff entering or exiting the facility, including valet parking services and traffic control. The Parking Assistant manages flow of traffic at each major point of entry to ensure smooth and efficient patient flow and may direct transport vans, delivery vehicles, hotel shuttles, funeral homes and cab companies to designated parking areas.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job‑related tasks other than those stated in this description.

• Greets, directs and offers assistance to patients and guests as they enter and exit parking areas.
• Cross‑trains in all parking areas.
• Notifies nurses when a patient arrives.
• Operates shuttle service for patients, guests and staff between Carilion facilities.
• Drives, inspects and manages maintenance of all vehicles.
• Provides after‑hours transportation for special groups or tours.
• Parks and retrieves vehicles for patients, guests with special needs, and special guests.
• Drives vehicles to overflow lots as needed.
• Issues valet tickets and documents vehicle information, patient information, claim numbers and key storage.
• Tracks and reports daily ticket count for Guest Services.
• Patrols campus and contacts police for urgent safety situations such as locked cars, flat tires, dead batteries, lost vehicles, fire drills, code red alerts, and de‑escalates situations in parking areas with hostile guests.
• Directs and positions vehicles to avoid disruption of traffic flow at entrances.

• High School graduate or GED.
• Two years of related experience in customer service or parking.
• Valid Virginia operator’s license and adherence to Qualified Drivers Guidelines and Eligibility Standards.
• Strong communication skills, hospitable, calm, tactful, diplomatic, and professional in all situations.

Carilion Clinic is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace.

• Comprehensive Medical, Dental, and Vision benefits.
• Employer‑funded pension plan, vested after five years (voluntary 403(b)).
• Paid Time Off (accrued from day one).
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Virgin Pulse health and wellness app.
• Childcare discounts.
• Continued education and training.