Entry Level Customer Support Specialist

Customer Service Representative (Potential Contract-to-Hire Opportunity) Roanoke, VA, 24019 – Onsite Pay range - $18/hr Shift availability - 8 AM - 8PM We are hiring customer-focused professionals for an exciting contract-to-potential-hire opportunity in Roanoke, VA. This is a great chance to join a fast-paced, team-oriented environment with long-term growth potential.

What You’ll Do:

Assist customers with questions regarding products, services, and account-related needs through phone and other communication channels Deliver a high-quality customer experience with empathy and professionalism Resolve routine to moderately complex customer concerns efficiently Research issues, process transactions, and navigate multiple systems simultaneously Escalate more complex issues when appropriate Meet performance goals in a fast-paced, metric-driven environment Support customers with online, mobile, and digital service tools

What We’re Looking For:

1+ year of customer service experience required Prior call center, contact center, or financial services experience preferred Strong communication, problem-solving, and multitasking skills Comfortable in a high-volume environment with performance goals Ability to learn systems quickly and manage multiple applications Flexible to work any shift between 8:00 AM – 8:00 PM Weekend availability as needed Bilingual candidates highly encouraged to apply Why Apply?

Potential contract-to-hire opportunity Multiple shift options available Career growth potential Training provided Team-oriented environment If interested, apply today to learn more. #INDMSP