Student Success & Support Advisor
Job in
Roanoke, Roanoke County, Virginia, 24001, USA
Listed on 2026-06-15
Listing for:
Cengage Group
Full Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Cengage Group is seeking a dedicated Tier 2 Student Advisor located in Virginia Beach, Virginia. This role focuses on delivering exceptional personalized support to students, handling a high volume of inquiries via phone, chat, and case management software.
The ideal candidate should possess strong empathy, communication skills, and the ability to resolve concerns in a fast-paced environment, ensuring every learner feels valued and supported.
Compensation ranges from $19.00 to $22.00 USD per hour, based on experience and qualifications.
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