Guest Experience Agent — Front Desk & Reservations
Job in
Roanoke, Roanoke County, Virginia, 24000, USA
Listed on 2026-06-15
Listing for:
Kalyan-Hospitality
Full Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, English Customer Service, Bilingual, Event Manager / Planner
Job Description & How to Apply Below
Kalyan-Hospitality is seeking a Full Time Guest Service Agent for Courtyard by Marriott in Roanoke, VA. The agent is crucial in ensuring exceptional guest experiences by managing front desk operations, handling reservations, and addressing inquiries efficiently.
The ideal candidate will have prior customer service experience and basic math skills for billing. Responsibilities include greeting guests, managing check-in/out, processing payments, and coordinating with service teams. Interested candidates should be proactive problem-solvers committed to enhancing guest satisfaction.
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