Facility Customer Service Coordinator

Facility Customer Service Coordinator

The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.

Location:

610 Connecticut Ave. NE, Roanoke, VA 24012

Schedule:

Full-time, Monday - Friday, 1st shift

Compensation: $17.82 - $23.11 hourly

• Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
• Ensure high levels of customer satisfaction through excellent service
• Build positive relationships with customers
• Intake, process, and verify customer orders to ensure they are completed and documented accurately
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Act as a liaison between customer, sales representatives, and store staff
• Ensure compliance with policies and procedures, including safety, loss prevention, and security
• Follow quality service standards and comply with procedures, rules, and regulations
• Assist with moving and loading products
• Operate batch tinting equipment, as needed

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
• Must be able to read, write, comprehend and communicate in English
• Must have at least one (1) year of work experience in customer service, retail, or sales

• Have an associate's degree or higher in Business, Sales, or Marketing
• Have at least one (1) year of experience working as a Facility Coordinator
• Have at least three (3) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
• Have previous work experience selling paint and paint-related products
• Have prior work experience operating tinting or color matching equipment

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at  Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

This posting is for an existing vacancy.

What is the Process to get Started? Step 1 – Online Application Find the role(s) that interest you on our Careers page:  Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via Hire Vue, our…