Reservations Agent

About our Property

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture‐perfect, “Close to Nature” park acres.

The Reservation Agent will ensure that all reservation work is completed accurately and efficiently.

Perform all duties in a professional manner and in accordance with company policies, including flexibility to work a varied schedule due to business levels and industry demand. Follow all safety procedures to ensure a safe working environment. Maintain uniform and grooming standards. Professionally manage all incoming reservation calls with efficiency, professionalism, and a strong sales ability to convert inquiry calls into sales.

Confirm reservations, up‑sell, and answer questions on rates, resort facilities, services, and special promotions. Coordinate information with sales staff, conference services staff, and all other departments. Manage reservations accurately in the PMS, up‑sell, cross‑sell, and promote the resort. Answer inquiries of room rates, outlets, area location, room type and availability. Interact with Group Coordinator on bookings. Provide thorough and efficient record keeping, post advanced deposits and keep accurate records.

Complete shift reports as necessary. Handle all guests’ special requests in a professional manner. Cross‑train and assist as needed in PBX and the Front Desk. Activate the manual system in the event of system downtime. Keep daily call sheets, answer Stonewall Info’s daily inquiries, and provide assistance in other job classifications as determined by the immediate superior.

High School graduate or equivalent. Pleasant speaking voice and excellent verbal and written communication skills. Ability to type 30 words per minute accurately. Prior Reservations or PBX experience desired.

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.