Telephone Operator

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Take and relays messages in an accurate and timely manner.
• Responds to emergencies and urgent calls from patients in a timely manner; directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls, connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions to the appropriate party.
• Provides pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

• Customer service, scheduling, calls from customers.
• EMR experience.
• Entry Level.

• Type:
  Contract position.
• Location:
  
  Roanoke, VA (fully onsite).
• Pay: $15.00 per hour.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.