Customer Service Representative

Location:

7711 Plantation Rd Roanoke VA 24019 Pay range :$21/hr to $23/hr (Hybrid- 1 Week Onsite/1 Week Remote after Training)

Job Description:

In this role, you will:
Support internal and external customers with inquiries and complaints regarding financial products and services. Seek ways to determine appropriate courses of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex research to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.

Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals. Interact with internal and external customers to respond to the concerns raised, as well as determine appropriate course of action. Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.                                                                               Required Skills     2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education