Account Support Representative

About EECO

The Electrical Equipment Company (EECO) is a customer‐centered service organization committed to building a better tomorrow by supporting manufacturing plants, machine builders, and construction teams. We prioritize people and ideas, solving problems, and realizing community potential.

Location: Roanoke, VA
Reporting To: Customer Service Manager

The ASR supports Key Account Specialists and managers to deliver an exceptional customer experience. Responsibilities span the entire order lifecycle, from order entry to delivery resolution, and include direct communication with customers, internal teams, and vendors.

• Manage promise dates, track shipments, and expedite open customer orders.
• Enter purchase orders via email or online order entry.
• Serve as primary contact for Accounts Payable and Accounts Receivable on open issues.
• Respond to customer inquiries and order status requests using internal business systems.
• Provide customers with documentation related to transactions.
• Collaborate with warehouse to process freight claims and track shipments.
• Review invoicing reports to identify margin loss and manage customer‐specific open order reports.
• Assist Managers and Key Account Specialists with administrative tasks.

• High School Diploma or GED equivalent.
• Strong customer service commitment with a collaborative personality and tenacity.
• Industrial sales experience and ability to find best solutions for customers.
• Intermediate proficiency with Microsoft Excel.
• Excellent written and oral communication skills.
• Ability to work independently and autonomously.
• High attention to detail and analytical abilities.
• Willingness to learn EECO’s business systems and accept additional responsibilities for professional growth.
• Experience with complex ordering, licensing, renewals, and basic technical support for software needs.
• Preferred:
  Two years of relevant experience.

Competitive compensation ranging from $20.00 to $25.00 per hour. EECO offers a comprehensive benefits program. We are an equal opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.