Customer Service & Administrative Coordinator

• Base Pay $21.00 / Hour

We are seeking a detail-oriented and customer-focused Customer Service & Administrative Coordinator to join our team. This position is ideal for someone who enjoys providing excellent customer service while supporting daily office operations in a fast-paced manufacturing environment. The successful candidate will be organized, dependable, and able to manage multiple priorities with professionalism.

• Answer and direct incoming calls using a multi-line phone system.
• Greet visitors and provide professional front office support.
• Process customer orders received by phone, email, fax, and mail.
• Enter and maintain accurate sales orders.
• Respond to customer inquiries regarding orders, shipments, and product information.
• Coordinate order changes and communicate updates with the production team.
• Research and resolve customer questions and order issues.
• Prepare order acknowledgments and maintain accurate customer records.
• Track shipments and assist with delivery inquiries.
• Process incoming and outgoing mail.
• Maintain office supplies, petty cash, and general front office organization.
• Assist with production scheduling, quoting, returns (RMA), and other administrative tasks.
• Provide clerical support to multiple departments as needed.

• Minimum of 2 years of clerical, administrative, or customer service experience
  , preferably in a sales or manufacturing environment.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to handle inquiries professionally.
• Proficient with computers and Microsoft Office applications.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Detail-oriented with excellent accuracy and follow-through.
• Comfortable learning new systems and cross-training in multiple responsibilities.
• Basic math skills required.
• Ability to work both independently and as part of a team.

• High School Diploma or GED required.

• Stable, full-time position
• Friendly, team-oriented work environment
• Opportunity to learn multiple aspects of office and customer service operations
• Competitive pay and benefits package

If you enjoy helping customers, staying organized, and being an important part of a collaborative team, we'd love to hear from you!