DMV Customer Service Generalist - Roanoke 02441

Title: DMV Customer Service Generalist - Roanoke 02441

State Role

Title:

Admin and Office Spec III

Hiring Range: $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000.

Pay Band: 3

Agency: Department of Motor Vehicles

Location: ROANOKE CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Virginia’s Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Roanoke Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and are looking for a career with growth opportunities, we would like to speak with you.

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, as well as deferred compensation.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and s, as well as over 8.4 million registered vehicles. In addition,the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations.

DMVoperates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
• Driver’s License:
  Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification:
  Must be 21 years of age and maintain the instructor certification for administering road tests.

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience in document processing, data entry, and maintaining records.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Name: DMV Employment

Phone:

Email: employmentginia.gov

In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to obtain their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.