Supervisor of Student Support and Success

Supervisor of Student Support and Success

Starting Date: Jul 1, 2026

The Supervisor of Student Support and Success is responsible for coordinating the delivery of a comprehensive school counseling and school social work program for K-12 students in Roanoke City Public Schools. The Supervisor will provide leadership in the application and interpretation of graduation requirements and responsibilities for the on-time graduation report and early scholars program. While providing support to schools in the management of records for students currently enrolled and managing the division’s inactive student records.

The position is also responsible for ensuring compliance with the Interstate Military Compact, providing oversight for Virtual Virginia, components of College Board and other postsecondary opportunities and initiatives, and the Advancement Via Individual Determination (AVID) program. Reports to the Executive Director of Alternative Programs and Student Accountability.

Develop and execute the vision of a comprehensive counseling department utilizing best practices.

Guides the integration of district-wide student services, emphasizing a unified support system for all students, and recommends educational programs to address diverse learner needs.

Develop and oversee comprehensive social-emotional learning programs, ensuring they are culturally responsive and tailored to the diverse needs of urban students, fostering a supportive school climate that promotes well‑being and academic success.

Develops service proposals, budgets, and grants to achieve district goals, aligning resources with educational priorities.

Evaluates the effectiveness of student services, AVID, Adult Education, and post‑secondary information, ensuring programs meet regulatory compliance and district standards.

In collaboration with district leadership, oversees fiscal management of grant‑funded programs, ensuring efficient allocation and utilization of resources.

Communicates program objectives, services, and regulations to school personnel, parents, school board, the Board of Education, and the community, enhancing transparency and understanding.

Leads the recruitment, hiring, supervision, and evaluation of district‑level student services personnel, including school counselors, social workers, and student support specialists, to maintain high‑quality support services.

Ensures the delivery of comprehensive school counselor programs for K‑12 students, fostering an environment conducive to student growth and development.

Establishes partnerships with community agencies and other external organizations to enhance service offerings and address student needs.

Observe, coach, and evaluate school counselor performance in collaboration with the School Level Administrator; assist with school counselor evaluations, and provide oversight for employees engaged in a plan of improvement.

Facilitates professional development and training for instructional staff and school counselors, promoting best practices in student support.

Maintains open communication with all stakeholders regarding student services, addressing concerns, and fostering community engagement.

Plan and administer in‑service training programs and workshops for school counselors and school social workers.

Establish procedures for archiving and management of records for current and former students.

Interpret the Federal Educational Rights and Privacy Act (FERPA) requirements to schools regarding the management of student records and disclosures.

Assist schools responding to subpoena requests for student records.

Work collaboratively with the Library of Virginia and federal agencies responsible for oversight of records management.

Supervise the processing of transcript requests for former students.

Respond to administrative legal/compliance queries from parents and other internal and external clients.

Monitor the application of the Interstate Military Compact; respond to concerns regarding interpretation and implementation.

Oversee division centralized Advanced Placement testing program and…