VoIP Engineer

Job Title

Qualifications

• Ability to translate end-user concerns to technical needs for communication within team or with other IT teams.
• Ability to utilize MS Visio to create design and call flow drawings.
• Ability to analyze data and present business cases using common tools such as Excel & PowerPoint.
• Substantial knowledge of voice and general networking and VoIP technologies, design standards, and positive and negative attributes of those. Including- TCP/IPv4 protocol suite, DNS, DHCP, NTP, TFTP, SIP, SCCP, Cisco Unified Communications Manager (CUCM), UCCX, Cisco Contact Center, CER, & Nice.
• A broad understanding of IT security standards and best practices for voice infrastructure/voice service design. Including- PCI, SOX, HIPAA, Defense-In-Depth concepts, Group Identity Structures, & Layered Security architectures.
• Supports the creation of and maintains departmental methods of procedure (MOPs) and related documentation as needed.
• Provide primary Voice Engineering design and configuration for highly complex voice solutions to meet the organizations goals.
• Identifies capacity and performance issues to ensure continued, uninterrupted operation of supported voice platform hardware and related systems
• Good collaboration skills, within team and with others. The engineer must have the ability to work with others in a collaborative way, sharing his/her ideas/opinions, and be able to comfortably voice opinion, express justification for and accept alternate opinions.
• Prioritizing operational issues and implementation tasks based on alignment with defined urgency and prioritization guidelines.
• Must be able to manage requirements gathering, technical definition and task tracking to be successful. Must be able to report regularly on status.
• Understanding of Voice systems. Specifically, how do systems communicate over an IP network, SIP Cubes, Cloud UC, provider MPLS networks, TDM Solutions, Key Systems, PBX, Contact Center as well as 3rd party integrations.
• Must be able to understand detailed technical systems, how they interoperate, what functionality they provide, and ultimately- what really matters with each of them. For many cases, that means knowing how things interact and where potential problems may be in troubleshooting issues. However, design decisions are all too often more important than supporting the solution later, and these rely on answering many of the same questions.
• Must understand key business functions, technical solutions supporting them, and identify potential risks involved with changes or activities that he/she is responsible for.
• Able to effectively work with less experienced engineers, working alongside of them when necessary to show them the key factors to manage throughout their project/task. The engineer should highlight the key caveats and goals for the related work. The engineer must have experience with systems design and implementation of all relevant technical solutions that he/she will be responsible for.

Required Skills:

Cisco experience Basic

Qualification:

Additional

Skills:

Background Check:
Yes Drug Screen:
Yes Notes: 12 month contract, Hybrid schedule in Roanoke, VA.