Field Service Engineer VFD & Motors

Location: Roanoke, VA (Preferred): Flexicrew Technical Services (FTS) is seeking a skilled Technical Services Field Engineer – Variable Frequency Drives & Motors to provide field service, troubleshooting, commissioning, maintenance, and technical support for industrial variable frequency drive (VFD), motor, and control systems at customer sites throughout North America and internationally.

• Serve as the technical subject matter expert for variable frequency drives (VFDs), motors, and control systems by providing on-site and remote engineering support.
• Diagnose, troubleshoot, and resolve electrical, mechanical, and control system issues involving industrial VFDs and rotating equipment.
• Perform preventative maintenance, inspections, and reliability assessments on customer equipment.
• Conduct commissioning, startup, installation, quality inspections, and performance testing of VFD systems to verify compliance with design specifications.
• Utilize remote diagnostic tools to analyze equipment failures and determine appropriate corrective actions.
• Repair or replace defective components and restore equipment to proper operating condition.
• Collaborate with engineering teams to identify hardware, software, and system deficiencies and recommend corrective actions.
• Implement approved engineering modifications and field change notices.
• Prepare detailed field service reports documenting inspections, maintenance, troubleshooting activities, repairs, and recommendations.
• Develop and distribute technical service advisories and engineering communications as required.
• Maintain accurate service documentation and update customer relationship management (CRM) systems with case information.
• Configure equipment to support supplier diagnostics and facilitate timely product issue resolution.
• Respond to customer service requests, including occasional after-hours emergency support on a scheduled rotation.
• Train customer personnel on equipment operation, troubleshooting, maintenance procedures, and safety practices.
• Identify opportunities to improve system performance and recommend additional products or services that add value for customers.
• Maintain compliance with all company, customer, and regulatory safety requirements while working in industrial environments.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related engineering discipline, or an equivalent combination of education and relevant experience.
• Minimum of three (3) years of field engineering experience supporting AC variable frequency drives (VFDs), power conversion equipment, or industrial electrical systems.
• Strong knowledge of power distribution systems, power electronics, rotating machinery, and industrial motor control.
• Experience troubleshooting electrical, electronic, and control systems in industrial environments.
• Ability to interpret electrical schematics, wiring diagrams, technical manuals, and engineering documentation.
• Excellent analytical and problem-solving skills with the ability to diagnose complex equipment failures.
• Strong customer service, communication, and interpersonal skills.
• Proven ability to work independently while managing multiple service assignments.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to travel domestically and internationally approximately 50%, including occasional short-notice assignments.

• Five (5) or more years of technical services, field engineering, or customer support experience with AC and DC Variable Frequency Drives in industrial environments.
• Experience supporting metals processing, paper manufacturing, container crane systems, or other heavy industrial operations.
• Experience with legacy AC/DC VFD platforms, including AC/DC2000, AV/DC300, Innovation Series, and T250 systems.
• Controls engineering experience with industrial communication networks and protocols, including:
  • ISBUS
  • Profibus
  • Modbus
  • EGD
  • Device Net
  • TC-net
  • MELPAC
  • TOSLINE
• Experience programming, configuring, or troubleshooting PLC systems manufactured by Toshiba, GE, Rockwell Automation, or Mitsubishi Electric.
• Demonstrated experience installing, inspecting, commissioning, and maintaining industrial electrical equipment.
• Fluency in Spanish or Mandarin, in addition to English, is highly desirable for supporting international customers.

• Ability to travel up to 50% domestically and internationally.
• Ability to work in industrial manufacturing facilities, power plants, and customer production environments.
• Ability to walk, stand, climb ladders and stairs, and work in confined or elevated areas as required.
• Ability to lift and carry equipment and tools weighing up to 50 pounds.
• Ability to perform repetitive bending, kneeling, reaching, and climbing during equipment inspections and repairs.
• Ability to distinguish wire colors, read technical drawings, and safely operate diagnostic and testing equipment.
• Ability to work extended hours, weekends, or respond to…