General Manager, Rhino Sports & Entertainment, Berglund Center

About RevelXP

Revel

XP is a premier sports hospitality company that partners with hundreds of college and professional teams as well as major sporting events to deliver exceptional fan experiences. Services include full-service tailgates, premium hospitality events, exclusive ticket packages, event staffing, event management, premium hospitality management, and venue installations.

The General Manager (GM) oversees, manages, and operates events at a designated location. The GM recruits, hires, trains, and leads local staff, manages event operations on site, and serves as the primary point of contact for on‑site business partners. The GM cultivates and grows business relationships, operates under the supervision of the Regional General Manager, and may work nights, weekends, and travel as required.

• Provide leadership to the staff for the account in the office and at events
• Communicate regularly with the Staffing Operations Management Team to provide updates on account operations
• Build, maintain, and nurture constructive relationships with clients; expand current relationships and identify and grow new ones
• Lead large‑scale staff training on company and client venue standards (e.g., Venue Breakouts, Emergency Management, Customer Service, Positive Team Environment, Staff Job Duties)
• Create and track all event invoices using the workforce management system
• Ensure compliance with all company administrative policies and procedures
• Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account

• Bachelor’s degree and a minimum of two years of large‑scale sports and event management experience or collegiate/professional football experience
• Demonstrated leadership in managing large groups of people in a fast‑paced environment
• Previous football operations or large event experience required
• Passion for customer service
• Lead by example professionally and personally
• Excellent verbal and written communication skills; comfortable speaking in front of large groups for training and other engagements
• Proficiency in Microsoft Office (Word and Excel)
• Ability to respond to change positively and productively
• Demonstrate organization and attention to detail
• Ability to handle multiple tasks and operate in a quick, energetic manner
• Excellent problem‑solving and negotiation skills
• Excellent interpersonal skills; comfortable providing and receiving professional feedback

• Ability to stand and walk for extended periods during events
• Ability to lift and carry items up to 40 pounds (e.g., event materials, signage)
• Ability to bend, stoop, and reach
• Manual dexterity to handle event materials and technology
• Ability to work in varied environmental conditions, including outdoor spaces
• Good visual acuity and attention to detail
• Ability to travel to event sites as needed

• Combination of office and on‑site event environments
• Fast‑paced conditions during live events
• Frequent interaction with clients, vendors, and large groups
• Required to work evenings, weekends, holidays, or multi‑day assignments as needed
• Significant independence in managing day‑to‑day duties and responsibilities
• Long periods of standing and constant movement around the event venue on event days; longer hours during large events and training sessions
• Long periods of sitting while on the phone and at the computer on office days