Estimator, Entertainment & Gaming, Customer Service Rep

VA Roanoke - 160019:
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers—including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal, ensuring compliance with all insurance client requirements, processes, and metrics.

The Estimator plays a pivotal role in aligning all team members to achieve the repair facility’s KPIs.

• Ensure every customer interaction is documented and updated efficiently and accurately.
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes, and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop‑offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand all required insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meetings (if required).
• Attend training, information sessions and workshops recommended by the Store Manager.

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Basic computer skills.
• Compliance with DRP’s.
• Minimum of 1‑year related experience.
• Willingness to complete I‑CAR training.
• Valid driver’s license.

Compensation: $70,000+ annually, depending on closed sales per week.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.