Lot Auditor - Roanoke, VA

Job Title

Lot Auditor

Commercial Parking Division / Hotel Self Parking Division

Commercial Parking Manager / Hotel Self Parking Manager

Full Time / Part-Time

Non-Exempt

Hourly base rate (Rates can vary by market)

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

• Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Complete shift logs, track tickets and revenue, and document parking activity.
• Label keys, record vehicle details, and maintain organized records of parked cars.
• Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.
• Demonstrate excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor. Manage guest interactions with patience, empathy, and close attention to detail. Work collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.

• A high school diploma or GED is required. Previous customer service experience is preferred.
• Positive, helpful attitude is essential.

• A valid driver’s license and reliable transportation are required.
• Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
• Successful completion of a background check is required and must be maintained throughout employment.
• No special certifications are necessary for this role.

• Must be able to stand, walk, and lift up to 50 pounds for extended periods.
• Comfortable working indoors and outdoors in various weather conditions.
• Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.

May need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable.

• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity.