Automotive Customer Service Advisor

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow‑up, and follow‑through at the service desk, on the sales floor, and at the register.

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that keep the customer's car running at peak efficiency; adheres to Company Customer Care standards to meet expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with management to address customer service issues, complaints, or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, oil changes, fluid top‑offs, lubrications, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and thorough vehicle inspection.
• Lead implementation and daily execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to maintain a safe and healthy work environment that complies with all local, state, and federal laws, as well as company policies and procedures.
• Effectively communicate with all associates, management, and customers; interpret and apply information appropriately.
• In designated locations, may serve as a secondary key carrier responsible for opening and closing duties.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Basic mathematical knowledge (addition, subtraction, multiplication, division, percentages, fractions) and ability to apply formulas to calculate commissions and discounts.

The physical demands described here are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Effective communication in person, by telephone, or using telecommunications equipment.
• Use a computer to locate information.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• 401(k) with company match
• PTO and holiday pay
• On‑demand pay partner (Daily Pay)
• Reduced benefits available for part‑time team members

• $12.77 to $18.00 per hour based on experience
• Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Company will make all employment decisions regarding employees and applicants without discrimination or bias based on any category protected by federal, state, or local law. The Company will discontinue the use of any recruiting agency or source that engages in discriminatory practices.