Accounts Receivable Clerk

JOB POSITION: ACCOUNTS RECEIVABLE CLERK

Division:
Customer Service & IS
Status:
Non-Exempt
Grade: 102
Job Code: 615

Reports to:

Collections Supervisor

Performs a variety of duties in the collection of utility payments, including receiving, verifying, and applying payments to customer accounts; researching accounts as needed for transfers or misapplied payments; reconciling daily cash, check, and credit card receipts and resolving discrepancies; processing deposit and credit refunds; preparing reports; providing backup for cashier and assisting customers by phone and at kiosk/lobby; assisting other departments as needed;

and performing other duties as assigned. Graduation from high school/GED equivalent augmented by coursework in accounting, information systems, business, bookkeeping, or a related field plus two (2) or more years of experience in accounting, cashiering, or collections of delinquent accounts in an automated customer service environment, preferably in utilities, is required.

• Receives and processes a variety of payments and other payment-related transactions; verifies and applies payments to appropriate accounts; issues receipts.
• Reconciles cash, check, and credit card receipts daily and resolves any out-of-balance problems.
• Reports problems and conflicts to supervisor as soon as possible.
• Researches and processes documentation for balance transfers and misapplied payments.
• Provides backup for other departments during high-volume times.
• Provides backup for cashier and collectors when cashier is absent.
• Files completed work in accordance with department policy.
• Processes deposit refunds to accounts.
• Sets up bank drafts on customer accounts.
• Prepares daily collections reports for Finance and bank deposits as needed.
• Prepares and processes credit refunds.
• Maintains the highest level of confidentiality of Water Authority and customer records.
• Assists in establishing and maintaining hard copy collection files for all delinquent accounts and maintains collection file data in an automated delinquent collection system.
• Performs special projects as assigned by supervisor and management.

Other duties may be assigned or scheduled.

No supervisory responsibilities.

• Ability to review and recommend improvements in processes and procedures for assigned area.
• Ability to think logically and comprehend data.
• Ability to work with minimal supervision.
• Ability to work safely and obey all safety rules.
• Ability to communicate effectively, both verbally and in writing.
• Ability to respond to inquiries from employees and customers orally or in writing as necessary.
• Ability to represent assigned area in meetings attended.
• Ability to identify problems and seek management assistance in dealing with them.
• Ability to analyze and solve technical and administrative problems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, maps, and procedure manuals.
• Ability to apply common sense to carry out instructions furnished in writing, orally, or diagram form.
• Ability to write reports, correspondences, and procedure manuals clearly and concisely.
• Ability to establish and maintain effective working relationships with co‑workers, other departments, and the general public.
• Must possess a strong work ethic with emphasis on attendance, punctuality, timeliness, and a positive work attitude.
• Ability to handle high levels of stress and maintain performance under such conditions.
• Ability to work efficiently under high work volume and meet deadlines.
• Strong knowledge of Microsoft Word and Excel.
• Ability to perform basic arithmetic (addition, subtraction, multiplication, division) and compute rates, ratios, and percentages.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the public.
• Ability to work alone or within a team environment.
• Ability to solve problems involving concrete variables in standardized situations.
• Ability to respond effectively to oral and written inquiries.

Graduation from high school or GED equivalent supplemented by…