Recovery Specialist - Waterford or Headquarters West

Job Description PRIMARY FUNCTION

Ensure effective collection and systematic recovery of charged off accounts. Strive to maximize recovery on loans and credit card accounts previously considered a loss by the credit union and to assist in achievement of departmental and credit union goals.

• Contact charged off accounts by phone or mail and attempt to obtain payments within the limits set by the Fair Debt Collection Practices Act, Bankruptcy Reform Act, and other federal regulations; present a positive image of the Credit Union; conduct necessary procedures for skip tracing to locate members.
• Systematically review charged off accounts and follow up for maximum repayment.
• Assist with collateral repossession and final disposition.
• Document the collection system with brief notes and return dates to provide meaningful future follow-up.
• Represent the Credit Union in court or at public auctions when necessary; utilize other authorized methods of collection available to effect maximum collection; recommend accounts for legal action and garnishment to effect collection.
• Recommend accounts for assignment to attorneys when appropriate.
• Prepare legal documents for use in court cases.
• Perform various other duties such as transferring money to make payments on accounts and posting of payments on charged off accounts.
• Comply with Credit Union policies and procedures in all phases of work.
• Recommend changes to enhance recovery efforts and improve collateral repossession and disposal.
• Other duties may be required and assigned by the supervisor.
• Comply with all published enterprise-level policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise-level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.

Working knowledge of legal collection process and consumer finance; must have excellent credit union knowledge of products, services, policies, and procedures.

Professional, highly motivated team player who is service oriented with strong organizational skills, time management skills, and attention to detail. Good oral and written communication skills. Satisfactory PC and data entry skills required.

Ability to work independently; must be detail-oriented. Ability to work under pressure and meet deadlines.

High school diploma with some college level business classes preferred. One year of collection experience required.

Must be able to work any required overtime and/or Saturdays as needed.

This job requires the ability to sit for long periods of time.

This job requires occasionally lifting up to 20 pounds and/or up to 10 pounds frequently.