Manager, Accounts Receivable

Company: Protos Security
Job Title: Accounts Receivable Manager
Reports To: Senior Manager, Accounts Receivable
Location: Roanoke, VA - On site

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

The Accounts Receivable Manager is a key finance leader responsible for safeguarding company revenue, strengthening working capital performance, and ensuring operational excellence across the revenue and collections lifecycle.

This role oversees revenue recognition, billing accuracy, collections strategy, client account management, and AR reporting. The Accounts Receivable Manager leads and develops the AR team while driving process improvements, strengthening internal controls, and enhancing cross-functional collaboration.

The ideal candidate combines strong accounting knowledge with commercial awareness, disciplined execution, and leadership capability.

Essential Duties & Responsibilities

Revenue & Accounts Receivable Leadership

• Own and manage the end-to-end accounts receivable and revenue recognition processes.
• Ensure accurate issuance, recording, and submission of invoices in compliance with contractual and accounting standards.
• Oversee client balance reconciliations, resolving discrepancies promptly and effectively.
• Monitor and actively manage AR aging, collections performance, and cash flow impact.

Collections & Working Capital Optimization

• Lead structured collection strategies to improve DSO and mitigate credit risk.
• Maintain proactive communication with client AP departments to ensure timely payment resolution.
• Prepare weekly and monthly AR aging reports, and executive summaries.
• Oversee dispute resolution processes, ensuring rapid coordination between departments to resolve billing discrepancies and issue corrections as needed.
• Proactively identify and escalate client issues to appropriate leadership, ensuring timely resolution and protection of revenue and client relationships.

Financial Controls & Compliance

• Maintain accurate and complete client records, including payment terms, contractual obligations, credit assessments, and prepayment structures.
• Collaborate with the Finance team to assess credit risk and ensure compliance with invoicing and contractual requirements.
• Support internal and external audits by coordinating documentation and responding to financial inquiries.
• Ensure adherence to internal controls and revenue accounting standards.

Team Leadership & Development

• Lead, develop, and manage the Accounts Receivable team, establishing clear performance metrics and accountability standards.
• Allocate workload strategically to optimize efficiency and accuracy.
• Provide coaching, training, and performance management to ensure continuous team growth.
• Foster a culture of professionalism, collaboration, and results orientation.

Process Improvement & Operational Excellence

• Identify and implement improvements in AR processes, workflows, and systems to enhance efficiency and scalability.
• Leverage ERP systems and automation tools to streamline revenue and billing operations.
• Recommend and implement best practices aligned with enterprise finance standards.

Success in This Role

Within the first 12 months, the Accounts Receivable Manager will:

• Improve DSO and AR aging performance through disciplined collections management for their portfolio.
• Reduce billing errors and dispute cycle times through improved cross-functional coordination.
• Strengthen internal controls and audit readiness.
• Implement at least one process or system improvement initiative.

Elevate team performance standards and accountability.

Qualifications & Experience

• Bachelor's degree in accounting, Finance, or related discipline (relevant experience may substitute).
• 5+ years of progressive accounting or finance experience,…