Member Advisor; Consumer Loan Officer

Member Advisors are Loan Officers at Blue Eagle!

Member Advisors serve as the Credit Union's primary front-line member service representatives and are responsible for creating an exceptional impression on all our members by offering solutions that help them see banking differently!

• Leading and growing the Credit Union through the addition of new members and the expansion of existing member relationships using probing and interviewing skills
• Focusing on the growth of the Credit Union's loan portfolios (accept application, underwrite loan, decision loan, close loan)
• Professionally and timely responses to member inquiries by phone, email, chat, and/or in person
• Accurately performing transactional and operational responsibilities by learning all aspects of branch and/or contact center operations; protecting against risk of loss
• Becoming proficient in credit union regulations, policies, and procedures

• Monthly INCENTIVE earning potential of up to an additional $5.00 per hour based on production
• Quarterly BONUS earning potential
• Generous paid time off of 160 hours per year (4 weeks) starts accruing day 1
• Paid holidays equates to an additional 10 days off per year
• FREE telemedicine services for all team members (and your immediate family)
• 401(k) plan with company match of 100% up to 6%
• Active wellness program with gym membership reimbursements and more!
• Ancillary offerings include cancer, critical illness, accident, and supplemental life insurances
• Health Savings Account options
• Dependent Care Flexible Spending Account
• Mental Health resources
• Community involvement opportunities provide an additional 8 hours of paid time off to serve

• Excellent member service experience
• High School diploma or GED equivalent required
• Exposure to a sales and service environment that has sales goals
• Engaging personality with strong communication skills with the ability to influence others
• Experience utilizing Microsoft Office Suite or Google Applications
• Ability to be registered in the Nationwide Multistate Licensing System and Registry (NMLS)
• Preference will be given to applicants who have applicable experience in the credit union or banking industry

• Becomes a lending expert including performing the entire consumer loan process and residential mortgage process from interview to close by accepting, analyzing, underwriting on loan applications up to individual lending authority.
• Provides ongoing support to members via a needs based sales approach of the Credit Union's products and services.
• Becomes a Credit Union ambassador and fluent in all branch operations.
• Develops new business and maintains an active pipeline via outbound sales calls and business development initiatives to ensure individual and team sales goals are accomplished

This position requires candidate to work at any location in the Roanoke Market. Following training, Member Advisors are placed within a branch best fit for your success.