Processor - Retail
Job in
Roanoke, Roanoke County, Virginia, 24018, USA
Listed on 2026-06-12
Listing for:
Embrace Home Loans
Full Time
position Listed on 2026-06-12
Job specializations:
-
Finance & Banking
Loan Officer, Loan Servicing, Banking & Finance, Mortgage Loan Originator / Advisor
Job Description & How to Apply Below
Location: Various
Department: Loan Processing - Retail
General Business Hours: M-F: 9:00 a.m.
- 5:00 p.m.
Shift: 8 Hours M-F.
Managed by (Title): Processing Manager
Compensation: Hourly + bonuses
FLSA Status: Non-Exempt (eligible for approved overtime)
Last Updated: 6/8/26
SUMMARY
A Loan Processor, or Mortgage Processor role acts as a liaison and support staff between the Loan Officer, Loan Originator & Underwriter. They make sure that loan applications are complete and free of mistakes, evaluate financial documents for loan eligibility and ensure that closing deadlines are met.
KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED
Technical Knowledge, Years of Related Experience, Skills, Licenses, and Systems Experience
Loan Processing, regulatory reporting, banking, working with mortgage loans, or a combination of experience in those areas.
Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Complete annual training as required by company policy and law on an annual basis in a timely manner.
RESPONSIBILITIES
Ensure a high customer satisfaction rating through corresponding regularly to outside parties such as title agents and borrowers
Double-check lending guidelines and all essential prior-to-document conditions related to each loan document before and after approval
Discuss account status or activity with customer, borrower, title agent and loan contact team members through email or phone
Record applications for loan and credit, loan information and disbursement of funds, in the software platform, "Empower".
Obtain, examine and edit service level agreements (SLA's), credit information, title report, homeowners insurance, appraisals and flood certificates to identify or verify concerns, completeness and accuracy prior to loan approval
Modify administrative work procedures, processes or plans with assigned loan officer(s) to ensure that all contractual dates such as mortgage contingency, closing date, rate lock expiration are met as well as prepare for future pipeline
Read all internally provided newsletter and bulletins to remain current on corporate policies, procedures, product guidelines and industry changes
SPECIFIC ACTIVITIES
Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings & Training Events
Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments.
MEASUREMENTS OF SUCCESS
Judgement and Decision Making: Detect and report suspicious activity in order to prevent fraudulent claims and comply with federal law
Communication Skills: Provide clear, verbal and written documentation to customers and teammates in order to provide a full and complete file to Underwriting
Time Management: Manage loan pipeline to ensure that deadlines are met on or before due date in order to keep the pipeline flowing properly
Customer and Personal Service: Exposure to meeting quality standards for services in order to uphold the company's exceptional customer service reputation
Resource Management: Accurately assess situations to determine if collaboration with teammates or subject matter experts are required in order to maximize workplace efficiency
Mortgage Industry Knowledge: Familiarity and/or exposure to mortgage terminology, procedures and regulations in order to shorten the duration of on the job training
WORK ENVIRONMENT AND DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: Office
Possible Work Hazards: Minimal
Physical Demands: Light
OTHER CONSIDERATIONS/DISCLAIMERS
Job Description Disclaimer:
This job description is a general description of essential job functions. It is not intended as an…
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