Teller II - West End

We are seeking a Full-Time Teller to join our Credit Union. In this role, you will provide exceptional customer service, process financial transactions, and educate customers on our full range of deposit and loan products on-site at our West End
location
. You’ll use consultative sales techniques to identify customer needs and deliver solutions that build long-term relationships.

• Customer Service & Sales (40%) – Deliver outstanding service by following an effective sales process. Identify member needs and recommend appropriate Credit Union products and services.
• Transactions & Problem Solving (35%) – Assist members with opening and closing accounts. Submit loan requests and respond to members with decision. Supply information and answer questions about all loan and deposit products/services and resolve problems.
• Cash Handling (20%) – Balance a cash drawer. Receive, process, and balance daily financial transactions. Maintain accuracy and compliance with policies.
• Branch Operations (5%) – Support opening/closing procedures and assist with branch balancing.

• Experience:
  
  3-5 years in banking
  , financial services
  , customer service
  , or similar experience.
• Skills:
• Strong interpersonal and communication skills.
• Ability to motivate, influence, and educate members.
• Proficiency with Microsoft Word, Excel, and standard office equipment.
• Ability to read and interpret financial documents and contracts.

Ensure compliance with all federal regulations, including Bank Secrecy Act (BSA) and OFAC requirements. Meet or exceed performance goals related to member satisfaction, transaction accuracy, and sales effectiveness.

• Ability to sit, stand, and lift up to 20 lbs.
• Work performed in a professional office/branch environment.
• Occasional travel to nearby branch locations.

Monday – Friday;
Some Saturdays

Work location and scheduling may vary. Please note that operational hours differ by location, and all team members will be required to work one, half day, Saturday a month
.

• 401K with company match
• Paid Time Off & Recognized Holidays
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Discounts Program (Travel, Tickets, Food & Grocery, & more)

This Job Description is not a complete statement of all duties and responsibilities comprising the position.