Permit Technician

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

Performs support and technical assistance in a customer service environment that creates a "one‑stop service" to citizens, contractors, developers, and departments in review of basic building, zoning and development applications and processes.

• Provides technical assistance and review of basic and complex building, zoning, and development applications and processes.
• Provides information and referral on basic planning and housing activities including Planning Commission, Architectural Review Board, Board of Zoning Appeals, and Rental Housing Inspection Program.
• Provides general and detailed information regarding applicable governmental regulations and requirements for simple and complex building, zoning, and development permits to walk‑in and telephone customers.
• Processes applications and requests for building, zoning and development permits, inspections and certificates/verifications such as building, zoning, development, subdivision, signs, flood plains, electrical, amusement devices, plumbing, mechanical, certificates of occupancy, cross connection, sewer lateral/connection, street opening, fire alarm/suppression, utility/commercial, storage tank, elevators, demolition, and change of use.
• Works with other building, zoning, development and planning staff in providing customer service on simple and complex projects and coordinates with other city departments as needed.
• Assesses fees for permits and inspections and issues payment vouchers.
• Coaches and trains other center personnel, as directed.
• Issues approval of selected zoning and development permit applications (e.g., minor building additions, pools, fences and decks).
• Accepts and forwards complaints/requests regarding building, zoning and development code enforcement for investigation.
• Coordinates routine applications and projects with internal and external providers of utilities, insurance and licenses.
• Maintains relevant files, maps and databases for reference and inspection purposes.
• Assesses fees for permits and inspections, managing accounts receivable as directed.

This job has no supervisory responsibilities.

• Education:
  
  High school diploma or GED supplemented with advanced training in building and development.
• Experience:
  
  Minimum of 2 years experience and demonstrated proficiency as Permit Technician I.
• Certification:
  Must maintain ICC Permit Technician certification.
• Language
  
  Skills:
  
  Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing. Ability to effectively present information and respond to questions from managers, customers, and the general public.
• Reasoning Ability:
  Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally required to stand and walk. Must regularly lift and/or move up to 25 pounds. Specific vision abilities required include ability to adjust focus.

Noise level in the work environment is usually moderate.

This is a non‑exempt position.