Patient Access Specialist

Description

We are looking for a compassionate and detail-oriented Patient Access Specialist to join our healthcare team in Roanoke, Virginia. In this role, you will play a pivotal part in ensuring patients and visitors have a smooth and positive experience, managing essential administrative tasks with care and precision. This is a Contract to permanent position, offering the opportunity to contribute to a dynamic and fast-paced environment where excellent communication and organizational skills are crucial.

PLEASE NOTE:

The hours for this role include several rotating 7pm-7am shifts weekly, equivalent to full time hours. You will be additionally compensated for the evening/night hours within the shift.

Responsibilities:

- Greet patients and visitors warmly, fostering a welcoming and attentive environment.

- Accurately complete patient registration, verify insurance information, and maintain updated records.

- Schedule and confirm appointments, ensuring efficient coordination and follow-up.

- Handle payment processing, including collecting co-pays and balancing daily transactions.

- Collaborate with clinical and administrative teams to streamline patient flow and enhance service delivery.

- Safeguard patient privacy by adhering to confidentiality standards and regulations.

- Respond to patient inquiries with empathy, addressing concerns promptly or escalating them when necessary.

- Assist patients in understanding insurance coverage and eligibility requirements.

- Ensure compliance with healthcare policies and procedures to maintain high-quality service.

Requirements

- Proven experience in patient scheduling and registration within a healthcare setting is a plus.

- At least one year of customer service experience is required.

- High school diploma or GED is required.

- Strong customer service skills, including call center or direct patient interaction experience.

- Ability to assist patients effectively and with professionalism.

- Familiarity with healthcare systems and processes for managing patient services.

- Excellent organizational and multitasking abilities in a fast-paced environment.

- Strong interpersonal and communication skills to connect with patients and staff.

- Knowledge of confidentiality practices and HIPAA compliance.

- Proficiency in handling payments and balancing transactions accurately.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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