Office Team Lead - Home Care Services

Office Team Lead - Home Care Services page is loaded## Office Team Lead - Home Care Services remote type:
Fully In-Person locations:
Roanoke, Virginia time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 19, 2026 (2 days left to apply) job requisition :
R158265##
** Employment Status:
** Full time##
** Shift:
** Day/Evening (United States of America)##
** Facility:
** 1615 Franklin Rd - Roanoke##
** Requisition Number:
** R158265 Office Team Lead - Home Care Services (Open)#
** How You’ll Help Transform Healthcare:
** The Office Team Lead oversees maintaining an office and serves as a resource for patients, physicians, office staff, various facilities, service lines, and outside agencies.

The Office Team Lead
- ** Roanoke based position, working out of the Home Health and Hospice Roanoke office.
*** Prioritizes and performs clerical duties to maintain basic office workflow functions as primary responsibility or back up and as applicable to the worksite.
* Contributes to the interview and performance review processes as requested by the Manager/Director.
* Assists manager/directors in assuring staff competence and contributes to staff performance development.
* Ensures all calls are received, screened and routed timely and appropriately; emergency calls, staff pages, and overhead announcements are processed according to established procedures; messages are retrieved and routed accurately.
* Effectively manages a high volume of calls and/or resolves complex patient issues.
* Collaborates with management regarding fiscal management. Assures appropriate resource allocation, and maintains staffing levels in accordance with financial targets, provides input to budget process and resource needs and expense control.
* Assists with collection of data for monthly operations meeting and other departmental initiatives utilizing various data and other informational input sources.#
** What We Require:
***
* Education:

** Associate degree or relevant education and experience. May be used in lieu of degree.

*
* Experience:

** Minimum of 3 years experience.

** Other

Minimum Qualifications:

** Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, and good organizational, communication, and interpersonal skills. Ability to use electronic medical records. Ability to multi-task essential. Strong PC software skills in word processing, spreadsheets, database and presentation software required (e.g., Microsoft Office Suite).

Business writing skills with the ability to compose documents, including correspondence, agendas, minutes, reports, etc. may be required based on departmental needs. Effective communication, courtesy, confidentiality and professionalism in all interactions. Proficient in using electronic medical records systems to document, locate, and disseminate, as needed, medical record information of patients accurately and in accordance with established policies, procedures, and federal law.

Maintains strictest confidentiality, adheres to and attains established quality standards in all responsibilities and accountabilities.
** Recruiter:
** Chris Fitzgerald
** Recruiter Email:
** cdfitzgerald
* * For more information, contact the HR Service Center at
** Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color,  religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at , 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify:##
** Benefits, Pay and Well-being at Carilion Clinic**## Carilion understands the importance of prioritizing your well-being to help you develop and thrive.  That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy…