Patient Access Specialist

Description We are looking for a skilled and compassionate Patient Access Specialist to join our healthcare team in Roanoke, Virginia. In this role, you will be responsible for assisting patients and visitors by providing exceptional customer service and administrative support. This Contract to permanent position offers an opportunity to contribute to a dynamic healthcare environment while ensuring seamless patient experiences.

Responsibilities:

- Greet patients and visitors with a welcoming attitude, fostering a positive environment.

- Handle patient registration tasks, including verifying insurance coverage and maintaining accurate records.

- Coordinate and manage patient appointments, ensuring timely confirmations and follow-ups.

- Process payments, including collecting co-pays, and reconcile daily financial transactions.

- Collaborate with clinical and administrative teams to optimize patient flow and operations.

- Uphold patient confidentiality by strictly following all privacy regulations and policies.

- Respond to patient inquiries and concerns with empathy, escalating issues when appropriate.

- Ensure compliance with healthcare procedures and organizational standards at all times.

- Assist with additional administrative tasks to support the smooth functioning of the department. Requirements - Previous experience in patient registration or a similar role in a healthcare setting.

- Strong understanding of medical insurance verification and processes.

- Excellent organizational skills with attention to detail and accuracy.

- Ability to manage multiple tasks efficiently in a fast-paced environment.

- Exceptional communication skills to interact effectively with patients and healthcare staff.

- Proficiency in using scheduling software and other administrative tools.

- Knowledge of confidentiality protocols and HIPAA compliance.

- High school diploma or equivalent; additional certifications in healthcare administration are a plus. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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