Patient Access Specialist Roanoke, VA

Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient services in Virginia. This contract to hire role is ideal for someone who enjoys creating a welcoming experience while handling registration, scheduling, and insurance-related tasks in a busy healthcare setting. The role requires strong attention to detail, professionalism, and the ability to communicate clearly with patients, visitors, and internal teams.

Responsibilities:

• Greet patients and visitors professionally and help create a positive arrival experience.
• Complete patient intake activities by entering and updating demographic and insurance information with accuracy.
• Coordinate appointment scheduling, confirmations, and related follow-up communication.
• Receive co-payments and other patient payments while maintaining accurate daily balancing records.
• Partner with clinical and front-office staff to support efficient patient movement throughout the day.
• Respond to patient questions and concerns with professionalism, and route more complex issues to the appropriate team members.
• Safeguard sensitive health information by following privacy standards and established compliance requirements.