Patient Services Coordinator

Patient Services Coordinator

Schedule:

Monday–Friday, 8:00 AM–5:00 PM Pay:$17.00–$17.50/hour

Location:

Roanoke, VA

Position Summary We are seeking an experienced Patient Services Coordinator to schedule and pre-register new patients for examinations and procedures. This position maintains accurate patient records, verifies insurance and benefits, coordinates appointments, and provides excellent patient service while maintaining strict HIPAA compliance.

• Answer incoming calls and assess patients’ needs using appropriate questions.
• Schedule new patient appointments with the appropriate provider.
• Provide appointment details, including time, location, directions, and preparation instructions.
• Maintain physician schedules and ensure patients are scheduled appropriately.
• Coordinate with triage nurses to accommodate scheduling requests.
• Obtain and enter patient demographics, insurance, and required pre-visit information.
• Verify insurance eligibility, benefits, and co-pay information with payers.
• Confirm required pre-authorizations are completed before patient visits.
• Send medical forms to patients for completion when needed.
• Follow up with patients regarding missing or outdated insurance information, medical records, and test results.
• Maintain accurate patient records and resolve routine and non-routine issues.
• Train new Patient Services Coordinators on policies and procedures.
• Review coworkers’ work and provide guidance on procedures when needed.
• Research and assist with escalated issues.
• Identify workflow gaps and recommend tools or processes to improve efficiency.
• Maintain strict confidentiality and comply with all HIPAA guidelines and regulations.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Minimum 2 years of patient pre-services or healthcare scheduling experience required.
• Associate degree in Finance, Business, or related field, or 4 years of revenue cycle experience preferred.
• Experience with patient scheduling and insurance verification preferred.
• Proficiency with Microsoft Outlook, Word, Excel, and computer systems.
• Ability to adapt to changing priorities and multiple demands.
• Strong organizational, communication, and problem-solving skills.
• Demonstrated commitment to accuracy, quality, and excellent patient service.
• Ability to work efficiently and maintain high performance standards.