Healthcare Administrative Associate - Diabetic Education

Employment Status:
Variable / Flex

Shift: Day (United States of America)
Facility: 1231 S Jefferson St - Roanoke

Requisition Number: R162533
Healthcare Administrative Associate - Diabetic Education (Open)

• The Healthcare Administrative Associate supports front office operations by performing administrative, scheduling, registration, and customer service functions to ensure efficient and effective patient care delivery.
• Depending upon the size and practice work flows, the Healthcare Administrative Associate may only perform one of the higher levels functions as opposed to multiple functions.
• The Healthcare Administrative Associate Performs front office functions including patient registration, scheduling, check-in, and check-out processes.
• Manages multi-line phone systems, screens calls, and routes messages appropriately.
• Maintains accurate patient demographic, insurance, and eligibility information.
• Collects co-payments, deductibles, and other payments and balances daily transactions.
• Coordinates referrals and obtains insurance authorizations as required.
• Maintains and organizes medical records in compliance with regulatory standards.
• Performs charge entry, coding support, and resolves billing-related issues.
• Uses electronic medical record systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets and performs basic data analysis.
• Supports administrative functions including correspondence, reports, and meeting materials.
• Assists with event coordination, scheduling logistics, and departmental projects.
• Performs basic clinical support tasks under supervision as assigned.
• Serves as a resource for team members and assists with training as needed.
• Maintains a safe, organized, and efficient work environment.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

• Education:
  
  High school diploma or GED required.
• Experience:
  
  None.
• Licensure/Certification:
  Not required.
• Life Support:
  Not required.
• Other
  
  Minimum Qualifications:
  
  Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Compensation Range: $16.18 - $22.65 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.

Carilion is a Drug-Free Workplace.

For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at , 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That is why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away. When you make your tomorrow with…