Retail Pharmacy Technician

Overview

Under the supervision of a physician or pharmacist, the Physician Dispensing Assistant/MID Tech I provides in-office dispensing of oral drugs to oncology patients. This includes technical aspects of oral medication dispensing, delivery, record-keeping, and inventory control, as well as assisting with patient financial assistance and monitoring.

• Maintain accurate patient records, including demographics, current medication list, disease states list, allergy list, insurance information, and prescription information. Utilize pharmacy management system to screen for drug interactions.

• Perform data entry, order processing, billing, and fulfillment within the pharmacy management system for prescriptions issued by oncology practice providers.

• Submit prior authorizations and manage them, coordinating closely with clinical staff to ensure quick turnaround times and approval.

• Troubleshoot Medicare Part B verification requirements.

• Research and obtain copay assistance to minimize or eliminate patients' out-of-pocket prescription costs. Assist with applying for patient financial assistance through manufacturer or foundation programs for high-cost oral drugs.

• Communicate directly with providers and nursing staff to clarify unclear prescription details. Act as a resource for other staff on dispensing oral drugs.

• Manage dispensary inventory, including medication ordering, receipt of orders, organizing invoices, and reporting to wholesalers when medications are not received. Ensure that the most cost-effective drugs are ordered from vendors.

• Assist with drug recalls and expired or non-utilized drug returns.

• Prepare and label prescriptions and ensure they are checked for accuracy by a physician or pharmacist. Ensure prescriptions and paperwork are signed off by a physician or pharmacist.

• Obtain patient or patient representative signatures on all medications being dispensed.

• Maintain and file daily reports. Manage daily and monthly reporting within the pharmacy management system.

• Document all patient interactions in the EHR.

• Maintain prescription records and proactively self-audit to identify potential errors and reduce PBM audit risk.

• Assist with patient monitoring activities, including prescription refills, prescription adherence, and prescription persistence.

• Interact with patients regarding prescription dispensing, financial assistance, and patient follow-up.

• Maintain the safety of the MID by adhering to infection-control procedures, policies, and regulations.

• Other Duties as Assigned.

• High School diploma or equivalent.

• Entry-level position with experience in a retail pharmacy setting preferred.

• Certified Pharmacy Technician certificate recommended unless required by state law.

• Technical and Functional
  
  Experience:
  
  Possesses up-to-date knowledge of the profession and industry; regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate. Commitment to continuing education.

• Adaptability: Handles day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.

• Sound Judgment: Makes timely, cost-effective, and sound decisions; makes decisions under conditions of uncertainty.

• Quality Commitment: Emphasizes the need to deliver quality services; defines standards for quality and evaluates products, processes, and services against those standards; manages quality and improves efficiencies.

• Customer Service: Possesses strong customer service, communication, and organizational skills; is detail-oriented and has the ability…